Promptly responding to your customer reviews on Google, Yelp, YP.com, Facebook, etc., shows that you are engaged as a business owner, care about your customer’s experience, and strive to provide 5-star customer service. It’s also your opportunity to show that you take quick and decisive action to resolve any negative customer experiences.
Please review the following tips for responding to your positive and negative reviews and reference the provided response examples/templates before responding to your reviews.
How to Post Your Response to an Online Review
Since most reviewers choose Google, Yelp, or Facebook, here is how to respond to reviews on those sites. For most review sites, you will login, go to the reviews page, reply to the review, and submit.
Tip for Responding to Reviews on Facebook
Be sure to comment on Facebook reviews as your business. The reviewer will know that you are associated with the business, and your comment will stand out from other comments made on the review.